Under the direct supervision of the Field Service Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned Deliver, install, and maintain satellite dishes and related equipment, retailer POS terminals and supplies. Analyze and evaluate traffic and performance data. Diagnose and repair hardware, software, and system issues Pro

Under the direct supervision of the Customer Service Technician Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned Deliver, install, and maintain satellite dishes and related equipment, retailer POS terminals and supplies. Analyze and evaluate traffic and performance data. Diagnose and repair hardware, software, and sys

Under the direct supervision of the Network Manager and Director of IT, duties and responsibilities include, but are not limited to the following Document, review and enhance network topology and performance. Ensure standards and process compliance with network engineering standards and processes across multiple data centers and remote sites. Plan and document new product

Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned. Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions Dispatch technicians as appr

Repair lottery terminal components, both vending and retailer terminals, returned on RMAs Verify repair work by testing each component to ensure it is fully operational Document repair work completed on each component, both on the completed RMA form and for internal Repair Data Base Keeps equipment operational by completing preventive maintenance requirements; following m